{"id":2670,"date":"2025-10-28T13:50:04","date_gmt":"2025-10-28T13:50:04","guid":{"rendered":"http:\/\/convyo.net\/?page_id=2670"},"modified":"2026-04-13T09:55:16","modified_gmt":"2026-04-13T09:55:16","slug":"cgu-cgv","status":"publish","type":"page","link":"https:\/\/convyo.com\/fr\/cgu-cgv\/","title":{"rendered":"Termes et politiques de confidentialit\u00e9"},"content":{"rendered":"\t\t
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1. Objet et port\u00e9e du contrat<\/strong><\/h4>

Convyo fournit des solutions SaaS destin\u00e9es \u00e0 automatiser la gestion des flux produits<\/strong>, des campagnes publicitaires<\/strong> et des contenus g\u00e9n\u00e9r\u00e9s par les utilisateurs (UGC)<\/strong>.
Le contrat comprend le devis sign\u00e9, les pr\u00e9sentes CGS, et les annexes techniques (notamment l\u2019accord de traitement des donn\u00e9es et la description des modules Convyo).<\/p>

2. Dur\u00e9e et r\u00e9siliation<\/strong><\/h4>

Chaque service Convyo est souscrit pour la dur\u00e9e pr\u00e9cis\u00e9e dans le devis, avec reconduction tacite annuelle<\/strong>.
Toute partie peut r\u00e9silier le contrat avec un pr\u00e9avis de 3 mois avant la date de renouvellement<\/strong>. En cas de manquement grave, la r\u00e9siliation peut \u00eatre imm\u00e9diate apr\u00e8s mise en demeure rest\u00e9e sans effet.<\/p>

3. Conditions financi\u00e8res<\/strong><\/h4>

Le client r\u00e8gle le prix convenu dans le devis, incluant les frais d\u2019installation<\/strong>, d\u2019abonnement<\/strong> et, le cas \u00e9ch\u00e9ant, les services professionnels additionnels<\/strong>.
Tout d\u00e9passement du volume souscrit (par exemple, nombre de flux ou campagnes) peut entra\u00eener une facturation compl\u00e9mentaire.
Les paiements doivent \u00eatre effectu\u00e9s selon les modalit\u00e9s convenues, sans possibilit\u00e9 de remboursement anticip\u00e9 sauf faute av\u00e9r\u00e9e de Convyo.<\/p>

4. Engagements de Convyo<\/strong><\/h4>

Convyo s\u2019engage \u00e0 :<\/p>

  • Assurer la disponibilit\u00e9 et la s\u00e9curit\u00e9<\/strong> des solutions en ligne ;<\/p><\/li>

  • Fournir des mises \u00e0 jour et maintenances r\u00e9guli\u00e8res<\/strong> ;<\/p><\/li>

  • Garantir le respect des standards techniques et r\u00e9glementaires, notamment en mati\u00e8re de protection des donn\u00e9es<\/strong> (RGPD).<\/p><\/li><\/ul>

    Convyo n\u2019est pas responsable des probl\u00e8mes li\u00e9s \u00e0 une mauvaise utilisation, \u00e0 une d\u00e9faillance d\u2019h\u00e9bergement externe ou \u00e0 un acc\u00e8s non autoris\u00e9 par le client.<\/p>

    5. Obligations du client<\/strong><\/h4>

    Le client s\u2019engage \u00e0 :<\/p>

    • Utiliser les solutions Convyo conform\u00e9ment \u00e0 leur finalit\u00e9 ;<\/p><\/li>

    • Assurer la s\u00e9curit\u00e9 de ses identifiants et acc\u00e8s<\/strong> ;<\/p><\/li>

    • Maintenir ses syst\u00e8mes \u00e0 jour pour garantir la compatibilit\u00e9 ;<\/p><\/li>

    • Fournir les informations n\u00e9cessaires \u00e0 la bonne ex\u00e9cution des services et au suivi des performances.<\/p><\/li><\/ul>

      Toute utilisation d\u00e9tourn\u00e9e ou non conforme (ex. : diffusion de contenus illicites ou non autoris\u00e9s) pourra entra\u00eener la suspension du service.<\/p>

      6. Propri\u00e9t\u00e9 intellectuelle<\/strong><\/h4>

      Les plateformes, modules, codes et marques Convyo restent la propri\u00e9t\u00e9 exclusive de Convyo<\/strong>.
      Le client b\u00e9n\u00e9ficie d\u2019un droit d\u2019utilisation limit\u00e9, non transf\u00e9rable et non exclusif<\/strong> pendant la dur\u00e9e de son contrat.
      Toute reproduction ou utilisation apr\u00e8s la fin de l\u2019abonnement constitue une violation des droits de propri\u00e9t\u00e9 intellectuelle.<\/p>

      7. Donn\u00e9es personnelles et confidentialit\u00e9<\/strong><\/h4>

      Convyo agit :<\/p>

      • En sous-traitant<\/strong> des donn\u00e9es lorsque celles-ci appartiennent au client (ex. : donn\u00e9es des consommateurs ou utilisateurs finaux) ;<\/p><\/li>

      • En responsable de traitement<\/strong> pour les donn\u00e9es n\u00e9cessaires \u00e0 la gestion du compte client et \u00e0 la relation commerciale.<\/p><\/li><\/ul>

        Les deux parties s\u2019engagent \u00e0 respecter la r\u00e9glementation RGPD<\/strong> et \u00e0 garantir la confidentialit\u00e9 de toutes les informations \u00e9chang\u00e9es.<\/p>

        8. Cas de force majeure et impr\u00e9vision<\/strong><\/h4>

        Les obligations des parties peuvent \u00eatre suspendues en cas de force majeure (catastrophe naturelle, panne r\u00e9seau majeure, etc.).
        Si la situation dure plus de six mois, chacune des parties peut mettre fin au contrat sans p\u00e9nalit\u00e9.<\/p>

        9. Droit applicable et litiges<\/strong><\/h4>

        Les CGS Convyo sont r\u00e9gies par le droit fran\u00e7ais<\/strong>.
        En cas de diff\u00e9rend, une r\u00e9solution amiable<\/strong> est privil\u00e9gi\u00e9e avant toute action judiciaire. \u00c0 d\u00e9faut d\u2019accord, les tribunaux comp\u00e9tents seront ceux du ressort du si\u00e8ge de Convyo.<\/p>

        CGU \/ CGV Version 0 28\/10\/2025<\/b><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        1. Objet et port\u00e9e du contrat Convyo fournit des solutions SaaS destin\u00e9es \u00e0 automatiser la gestion des flux produits, des campagnes publicitaires […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-2670","page","type-page","status-publish","hentry"],"yoast_head":"\nTermes et politiques de confidentialit\u00e9 - convyo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convyo.com\/fr\/cgu-cgv\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termes et politiques de confidentialit\u00e9 - convyo\" \/>\n<meta property=\"og:description\" content=\"1. 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