1. Purpose and Scope of the Contract
Convyo provides SaaS solutions designed to automate the management of product feeds, advertising campaigns, and user-generated content (UGC). The contract includes the signed quotation, these General Terms of Service (GTS), and technical appendices (including the data processing agreement and the description of Convyo modules).
2. Term and Termination
Each Convyo service is subscribed for the duration specified in the quotation, with automatic annual renewal. Either party may terminate the contract with three months’ notice prior to the renewal date. In the event of a material breach, termination may be immediate following a formal notice that remains unheeded.
3. Financial Terms
The client pays the price agreed upon in the quotation, including setup fees, subscription fees, and, where applicable, additional professional services. Any exceeding of the subscribed volume (e.g., number of feeds or campaigns) may result in additional charges. Payments must be made according to the agreed terms, with no possibility of early refund except in the case of proven fault by Convyo.
4. Convyo’s Commitments
Convyo undertakes to :
Ensure the availability and security of the online solutions.
Provide regular updates and maintenance.
Ensure compliance with technical and regulatory standards, including data protection (GDPR).
Convyo is not responsible for issues arising from misuse, external hosting failures, or unauthorized access by the client.
5. Obligations du client
The client undertakes to :
Use the Convyo solutions in accordance with their intended purpose.
Ensure the security of their login credentials and access.
Keep their systems up to date to ensure compatibility.
Provide the information necessary for proper service execution and performance monitoring.
Any misuse or non-compliant use (e.g., dissemination of illegal or unauthorized content) may result in service suspension.
6. Intellectual Property
The Convyo platforms, modules, code, and trademarks remain the exclusive property of Convyo. The client is granted a limited, non-transferable, and non-exclusive right of use for the duration of their contract. Any reproduction or use after the end of the subscription constitutes a violation of intellectual property rights.
7. Personal Data and Privacy
Convyo acts :
As a data processor when the data belongs to the client (e.g., consumer or end-user data).
As a data controller for data necessary to manage the client account and the business relationship.
Both parties commit to complying with GDPR regulations and ensuring the confidentiality of all exchanged information.
8. Force Majeure and Unforeseen Events
The obligations of the parties may be suspended in the event of force majeure (natural disaster, major network outage, etc.). If the situation lasts more than six months, either party may terminate the contract without penalty.
9. Governing Law and Disputes
The Convyo General Terms of Service are governed by French law. In case of a dispute, amicable resolution is preferred before any legal action. Failing an agreement, the competent courts will be those with jurisdiction over Convyo’s registered office.
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